Payment methods: card, PayPal, iDEAL, Bancontact, Klarna

Payment methods

All payments are processed through Stripe, one of the world's largest payment providers. Your card details never touch our servers, every transaction is encrypted and 3-D Secure verified where your bank requires it.

Card, wallets and local methods

Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal and the local methods of your country: iDEAL (Netherlands), Bancontact (Belgium), Klarna, EPS (Austria) and BLIK (Poland). Charged immediately; your order ships within 1 to 2 working days.

Bank transfer

Choose bank transfer at checkout and receive our account details with your order reference. We ship as soon as the payment arrives, usually the next working day.

Discreet billing. Discretion also applies to your bank statement: the descriptor shows a neutral company name, never the shop name and never a product name.

Your order total, before you pay

The product price, VAT, the shipping cost for your country and the final total are shown at checkout before you confirm. Prices include VAT. There are no hidden fees. Which methods you see depends on your country, currency and device; the checkout only shows the methods available to you.

Order confirmation

After a successful payment you receive an order confirmation at the e-mail address you entered at checkout, with the order reference you need for tracking, questions and returns. Check your spam folder if it does not arrive within a few minutes. The confirmation acknowledges your order; acceptance follows the rules in our terms and conditions.

Failed, pending or declined payments

A payment has to be authorised before we process an order. Your bank or the payment provider can decline or delay a transaction under its own security rules; a foreign card, a name that does not match the card, or a missing 3-D Secure step are the usual causes. If a payment fails, simply try again or pick another method. Orders that stay unpaid are cancelled automatically and any amount already collected is refunded to the original payment method.

Security review

Orders may be checked for unusual or unauthorised transactions. In rare cases we ask for a reasonable verification, or we cancel and refund an order when the payment or order details cannot be verified. Never send full card details by e-mail.

Refunds

Approved refunds go back to the payment method you used. We submit them within 14 days; how fast the money shows up depends on your bank or provider, usually 2 to 5 working days. Return conditions are on the shipping and returns page.