Customer service and contact

How can we help?

Our customer service is available seven days a week via info@gaysteel.eu, by phone on +34 644 124 151 (Monday to Friday, 10:00 to 17:00 CET), the chat and the contact form. We reply within one working day. When you write about an order, include the order reference and the e-mail address you used at checkout. Never send full card details by e-mail.

Damaged, wrong or faulty item?

Mail info@gaysteel.eu straight away with your order reference, a short description and, where useful, a photo. We arrange a replacement, repair or refund in line with EU consumer law, and we pay the return costs when the mistake is ours. Every product carries the three-year legal guarantee of Spanish law; a manufacturer warranty, where offered, comes on top of it.

Questions about products and play

Sizing, materials, what suits a beginner, how to douche or how long you can wear a cage: the FAQ and our guides answer the most common questions. Anything else, ask us; no question is too explicit and nobody judges.

Complaints

A complaint about a product or our service? We want to hear it. Describe it fully via the contact form or by e-mail; we acknowledge every complaint and answer within 7 working days. If we need more time, we tell you within that period. If we cannot resolve it together, we tell you in writing whether we will take part in an alternative dispute resolution procedure, and you can turn to the consumer authority or the European Consumer Centre of your country; an overview of dispute resolution bodies is available at consumer-redress.ec.europa.eu.

Company details

GaySteel is a trading name of MARROYSTOYS S.L.
C/ Ludwig van Beethoven 47, 03738 Jávea (Alicante), Spain
CIF: B72968142
E-mail: info@gaysteel.eu · Phone: +34 644 124 151