FAQ Help Center
At Gaysteel it’s all about transparency.
That’s why our motto is: If your happy tell your friends, if you have an issue tell us!
Below you’ll find the most common questions, have any doubts… please let us know, we’ll get back to you asap.
Our Products:
At Gaysteel we offer the some spectaculair innovative brands.
Diversity is what makes us the store for you!
Steel is so amazing.
It’s sensual, cold and yet warm, exiting, elegant and it last a very long time.
Our sales are located in the Outlet page.
We offer interesting discounts, no matter the brand.
Yes, at Gaysteel we have a wide range of BDSM products.
Fort Troff provides some amazing toys for your BDSM desires.
Gaysteel has some nice furry toys.
Teddies and rabbits. Soft as hell and funny as f*ck. With a blink to the BDSM side, will these ones be your besties for life?
Shipping & Recent Orders
Your package will be shipped in a discrete box or envelop.
Shipped by DHL, GLS, POSTNL, Correos or DPD.
Depending of your location.
Sometimes our superstars at the office are a little to excited that your package will be delivered that they mark it as delivered while it’s still in the car of the Carrier. But no worries it’ll be delivered soon.
If for some reason your package is not delivered at you address, check the neighbors, sometimes they hand it over to someone in your street.
Depending on your location it’ll be between 2 to 5 business days.
Business days are Monday to Friday.
We try to keep you posted on every step of the delivery process.
You’ll get a mail when it’s shipped and we will also provide you with a track and trace number if applicable.
There is always a small chance that your package is delayed, maybe a flat tire, the last one on the stack and the truck is full, or any other reason. Sometimes is has a little delay when processing your order or at the border.
But to be honest: We hardly have any delays when shipping orders, so be reassured, it’s gonna be fine!
Warranty Program
Our warranty covers all defects to your toy or clothing found upon receipt of your delivery.
On toys we adhere to the manufacturer’s stated warranty.
If you have received a product that is not in good condition, you can send us an email with an explanation of the issue. We will usually answer your email within 3 working days.
We try to ship with the most affordable courier.
Return the product within 14 days of your withdrawal.
Please note:
All products must be returned in the original brand packaging. (Due to Hygiene)
The products may not have been used for hygiene reasons and plastic seals that are broken will not be taken back.
You are responsible for paying the direct costs of returning the product even when we offered free shipping, unless we have indicated in advance that you do not have to bear these costs.
Our coupons are valid for the indicated duration of the offer and can be used once per order.
Personal coupons can be used once (unless otherwise stated).
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