GaySteel.es is a online webshop that sells erotic products, so the customer service may be different for you than at physical stores. We do our utmost to provide you with the best possible service.
If you have any questions or suggestions, please feel free to contact us.
We will answer your question or suggestion as soon as possible.
Marroystoys SL / Gaysteel.es
Calle Picardo 41
It is of course annoying if you have a complaint about the service or about products like yours
has experienced. Nevertheless, we kindly ask you to pass on your complaint via the contact form. Our employees of the customer contact department will review the complaint and try to resolve the complaint to everyone’s satisfaction.
After receipt of your complaint you will receive a confirmation from us.
We will answer your complaint within 7 working days of receipt, if more time
we will inform you accordingly.
If you do not appreciate this, you can always contact the department
mediation of Stichting Webshop Keurmerk.
Should the mediation attempt not lead to a satisfactory solution for any reason,
then it is possible to submit your dispute to the Disputes Committee